11. Awarded prestigious “Innovation Award” for Six Sigma project leadership of $2MM leads database initiative. Norwest Financial, U.S. Consumer Division, 1992 - 2000<br />STORE MANAGER, Consumer Finance, Phoenix, Arizona (1992 – 2000)<br />Responsible for managing three consumer finance branches in Phoenix metropolitan area. Primary responsibilities: grow loan and sales finance receivables, control bad debt expense, ensure compliant processes, and staff effectively.<br />Year1993199419951996199719981999Results107%113%109%146%108%134%111%<br />Generated 5M store accounts and $15MM in loan receivables, both highest in Arizona territory, with average Return On Asset of 3.3%.<br />Recruited, hired, managed, and provided training to 70+ assistant managers, credit manager trainees, and customer service representatives. Promoted 14 team members to senior sales roles within the organization.<br />Achieved “Star Performer” distinction which recognized top-performing branch in Southern California & Phoenix.<br />Started as Credit Manager in 1992 and within 18-months was promoted to Store Manager.<br />EDUCATION / COMMUNITY & PROFESSIONAL DEVELOPMENT<br />St. Ambrose University, Davenport, Iowa<br />Bachelor of Arts Degree – Business Management / Economics (1988 – 1992)<br />COMMUNITY INVOLVEMENT<br />American Cancer Society – Planning Committee (2010)<br />Ankeny School District – Parent Advisory Board (2007 – 2008)<br />Vice President, The Someday Foundation (2001 – Present)<br />PROFESSIONAL DEVELOPMENTDiverse Mentoring Program Leader (2010)Students in Free Enterprise, National Judge (2008 – Present)Community Banking, Leadership Mastery Program (2008)Leadership Education and Development Program (2004)<br />